Could not find your answer in the help center? We are happy to help directly.
Channels
- Email: admin@mail.forgelo.com. Best for anything, in English or Indonesian.
- Contact form: the contact page reaches the same inbox if you would rather not open your mail app.
- In-app: use the Support button in your dashboard. It opens the same email channel, plus WhatsApp once that number is published.
- WhatsApp (Indonesia): being set up. When it goes live it appears inside the in-app Support button during business hours, 09.00 to 18.00 WIB, Monday to Friday.
Response times
- Email, contact form, and in-app: first reply within 24 hours on business days.
- Payment emergencies (you were charged but your plan is not active): treated as priority, normally resolved the same day. Put "payment" in your subject line.
What to include
The more of this you include, the faster we can fix things:
- The email address of your Forgelo account.
- Your site or project name, and your domain if the issue is domain related.
- What you expected, what happened instead, and roughly when.
- A screenshot of any error message.
- For payment issues: the payment method (QRIS or card), amount, and the time you paid.
Language
Write in English or Bahasa Indonesia, whichever is comfortable. We answer in the language you use.