Help center

How can we help?

Short, practical answers about building, publishing, billing, and your account.

Getting started

Create your account, verify your email, and build your first website in minutes.

How AI generation works, how long it takes, and how to write prompts that produce great first drafts.

Use an industry template as a head start, then customize it with prompts.

Editing

Describe what you want changed and Forgelo applies the revision. Tips for precise, predictable edits.

Every generation and edit creates a version. Preview, restore, and publish any version of your site.

Send enquiries from your website straight to your WhatsApp, where you already reply to customers.

Publishing and domains

Take your site live on a free Forgelo subdomain with one click, and unpublish any time.

Point your own domain at your Forgelo site. Available on paid plans, with DNS instructions provided in the editor.

Domain stuck on pending? Work through these checks to get your custom domain verified.

Free plan sites show a small Forgelo badge. Upgrading to any paid plan removes it automatically.

Every Forgelo site ships with technical SEO groundwork: titles, meta descriptions, schema, sitemap, and robots.txt.

Billing and plans

What each Forgelo plan includes, from the Free plan to Business, and how currency works for Indonesia.

How generations and prompt edits are counted, what the rolling 24 hour window means, and what to do when you hit the limit.

How checkout works, choosing between QRIS and card, and what happens right after payment.

How QRIS payment works, the 30 day plan period, renewal reminders, and what happens if a period lapses.

Card subscriptions renew automatically each month. How checkout, renewal, and cancellation work.

Where to find your payments, check their status, and download an invoice for each one.

What actually happens to your sites, domains, and content when your paid plan ends.

Account and support

Fix login problems: verification emails, forgotten passwords, and profile changes.

How to reach Forgelo support, what to include, and the response times you can expect.

Did not find what you need? Contact us and we will reply within one business day.